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The Laundry List

Thank you to everyone who has taken our customer survey so far! The responses have been fantastic and extremely helpful. I've got a list of things to work on in the coming weeks thanks to all the great feedback. Read on to find out what's been changed already and where we're heading in future...

 

Things I've already updated:

Pre-order now available for some products which regularly sell out but can be ordered in quickly and dispatched within 7 days (usually 2 days). This includes gift sets and yarns.


The bulk buying discounts (yarns, thread and elastic) have been simplified and made clearer on the product pages.


Bundles for frequently bought together products have been added and I'll grow the list available over the coming weeks. For example tracing wheels and carbon paper are now cheaper when bought together. Available bundles will appear on product pages below the description. If you have a request then please feel free to get in touch and I'll bump it up the list.


The website has had a small software update. It shouldn't make much difference in how it looks but if there are any issues please let me know - this technology thing is difficult!

     

    Updates on the way:

    The loyalty scheme is due a refresh and I've taken on thoughts and requests from the survey to make a truly rewarding scheme that will give back to loyal customers.


    I've plans for future challenges, competitions and giveaways.
    More discounts and deals will be sent as exclusives to newsletter subscribers.
    A next day delivery option will be added as an upgrade option at checkout.


    I'll be investigating more fabric, yarn and pattern lines to add to the collection.

    There were a lot of requests for more community-based content so I'll be reinvigorating the Facebook group and bringing more competitions and games over there.


    I'll be adding more bundles, discounts and loyalty points to offset the way our free shipping policy means that postage stacks when 2+ items are ordered.
    More blogs! The options (brands, tutorials and fun things) all received around the same number of requests each so I'll work on releasing a variety of different blogs each week.


    Kits have been widely requested so with more patterns, fabrics and yarns I'll put together kits to include these.


    Another feature which was popular is the option to order gifts. Gift wrapping will be added as an option at checkout.


    The feedback about the website navigation has been 50-50 so I'll be making some small tweaks to ensure that everything is easily found. The search option will be upgraded so that typos or different names for items doesn't mean you can't find what you're looking for.

     

    I'm going to investigate the possibility of offering free returns on orders.

       

      There's still time to take the survey and I'll be cataloguing all responses then adding any other ideas to my list - tap here to take the survey and be in with a chance of winning a £10 gift card!

      Reduced to Clear

      More lines have just been added to our Clearance section with existing clearance products reduced even further. Tap here to check out the sale section.

      Coming Soon!

      We've got lots of new stock due to arrive on the website this Sunday. I'll pop a newsletter out on Sunday evening so keep your eyes peeled for some stunning new gifts, new fabrics and new patterns!

      Reviews (2 comments)

      • Becky On

        It’s my to-do list (like the laundry in my home – it’ll never end :D )

      • Julie Elisabeth Bolam On

        Why is your blog called the laundry list? Very intrigued!

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